Customer Service
Deliver exceptional customer service through Telegram. From AI-powered chatbots to live agent handoff, ticket management to satisfaction surveys — resolve 80% of queries instantly.
Hi! I'm your support assistant. How can I help you today?
10:30 AM
I can't login to my account
10:31 AM
I'm sorry to hear that! Let me help you with your login issue. Have you tried resetting your password?
10:31 AM
Payment not processing
5m ago
Cannot access dashboard
15m ago
Feature request: Dark mode
1h ago
Everything for Exceptional Support
From AI chatbots to human agents, we've got all the tools you need to deliver world-class customer service on Telegram.
AI Chatbot
GPT-powered chatbot that resolves 80% of queries instantly. Learns from your knowledge base and improves over time.
Live Chat
Seamless handoff from bot to human agents when needed. Real-time typing indicators and read receipts.
Ticket System
Full ticket management with priorities, tags, assignments, and SLA tracking. Never lose a customer request.
Knowledge Base
Self-service FAQ and help articles. AI suggests relevant articles during chat to speed up resolution.
Team Inbox
Collaborative inbox for your support team. Assign, tag, and track conversations with internal notes.
Canned Responses
Save time with pre-written responses. Use variables for personalization and maintain consistency.
Analytics Dashboard
Track response times, resolution rates, CSAT scores, and agent performance in real-time.
Smart Routing
Route conversations to the right agent based on skills, language, availability, or workload.
Multi-Language
Support customers in 50+ languages with automatic translation for both bot and human agents.
Automations
Auto-tag, auto-assign, and auto-respond based on keywords, sentiment, and patterns.
SLA Management
Set response and resolution time targets. Get alerts before SLA breaches occur.
CSAT Surveys
Collect feedback after each conversation. Track satisfaction trends and identify improvement areas.
Perfect For
See how different industries use our customer service solution
E-commerce Support
Order tracking and returns
SaaS Helpdesk
Technical support and onboarding
Financial Services
Account inquiries and security
Healthcare
Appointment and patient support
Travel & Hospitality
Booking and concierge services
Telecom
Plan changes and troubleshooting
"We reduced our support ticket volume by 70% after implementing the AI chatbot. Our customers love getting instant answers, and our agents can focus on complex issues. CSAT improved from 3.8 to 4.7 stars."
Frequently Asked Questions
Common questions about our Customer Service solution
Ready to Transform Customer Service?
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