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Frequently Asked Questions

Quick answers to common questions

Getting started is easy! Sign up for a free account, create your first bot, and start adding modules. Our documentation has step-by-step guides for every feature.
Go to @BotFather on Telegram, create a new bot or use an existing one, copy the API token, and paste it in your BotLaunch dashboard under Bot Settings.
Yes! You can change your plan at any time from the billing section. Upgrades take effect immediately, while downgrades apply at the end of your billing period.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency (Bitcoin, Ethereum, USDT). Enterprise customers can also pay via bank transfer.
Yes, we offer a 14-day money-back guarantee for all paid plans. If you're not satisfied, contact support within 14 days of purchase for a full refund.
For urgent issues, use our Telegram support channel for the fastest response. Business and Enterprise customers have access to priority support with guaranteed response times.

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Enterprise customers get dedicated account managers, priority support with guaranteed SLA, and direct access to our engineering team.