Customer Support
Run customer support through Telegram. From AI-powered chatbots to live agent handoff, ticket management to analytics — resolve 80% of queries instantly.
Hi! 👋 I'm your support assistant. How can I help you today?
10:30 AM
I can't login to my account
10:31 AM
I'm sorry to hear that! Let me help you with your login issue. Have you tried resetting your password?
10:31 AM
Payment not processing
5m ago
Cannot access dashboard
15m ago
Feature request: Dark mode
1h ago
Everything for Customer Support
AI chatbots, live chat, tickets, and a team inbox. Handle support on Telegram.
AI Chatbot
GPT-powered chatbot that resolves 80% of queries instantly. Learns from your knowledge base.
Live Chat
Seamless handoff from bot to human agents when needed. Real-time typing indicators.
Ticket System
Full ticket management with priorities, tags, assignments, and SLA tracking.
Knowledge Base
Self-service FAQ and help articles. AI suggests relevant articles during chat.
Team Inbox
Collaborative inbox for your support team. Assign, tag, and track conversations.
Canned Responses
Save time with pre-written responses. Use variables for personalization.
Analytics Dashboard
Track response times, resolution rates, CSAT scores, and agent performance.
Smart Routing
Route conversations to the right agent based on skills, language, or workload.
Multi-Language
Support customers in 50+ languages with automatic translation.
Automations
Auto-tag, auto-assign, and auto-respond based on keywords and patterns.
SLA Management
Set response and resolution time targets. Get alerts before breaches.
CSAT Surveys
Collect feedback after each conversation. Track satisfaction trends.
Perfect For
How teams use BotLaunch for support
E-commerce Support
Order tracking and returns
SaaS Helpdesk
Technical support and onboarding
Financial Services
Account inquiries and security
Healthcare
Appointment and patient support
Travel & Hospitality
Booking and concierge services
Telecom
Plan changes and troubleshooting
An AI chatbot answers common questions instantly so your team can focus on complex issues, with a smooth handoff to human agents when needed.
Frequently Asked Questions
Common questions about our Support solution
Ready to Transform Customer Support?
Run support on Telegram with BotLaunch. Start free, no message limits.