Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, password)
• Bot configuration and settings
• Payment and billing information
• Communications with our support team
• Usage data and analytics

We automatically collect certain information when you use our platform:

• Device and browser information
• IP address and location data
• Bot interaction logs and metrics
• Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns and improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

4. Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• SOC 2 Type II certification
• Multi-factor authentication support
• Regular backup and disaster recovery procedures

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion:

• Account data is deleted within 30 days
• Bot interaction logs are anonymized after 90 days
• Backup data is purged within 60 days
• Legal compliance data may be retained longer as required by law

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise any of these rights, please contact us at privacy@botlaunch.io.

7. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):

• We process data based on legitimate interests or consent
• We have appointed a Data Protection Officer
• We maintain records of processing activities
• We conduct Data Protection Impact Assessments when required
• A Data Processing Agreement (DPA) is available upon request

8. Cookies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Types of cookies we use:

• Essential: Required for the platform to function
• Analytics: Help us understand how users interact with our platform
• Marketing: Used to deliver relevant advertisements

You can control cookies through your browser settings.

9. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: