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ComparisonsOctober 26, 20262 min read

Telegram broadcast or channel post: which to use

A channel post and a bot broadcast look alike but reach different people. Here is how to choose, and why many businesses use both.

Telegram broadcast or channel post: which to use

Use a channel post when you want to reach your subscribers with news anyone can read, and a bot broadcast when you want to reach people who have used your bot, such as customers. A channel is public and easy to join; a bot only reaches people who pressed Start. Many shops use both: the channel for news, the bot for customers.

Who each one reaches

A channel post goes to everyone subscribed to your channel. A bot broadcast goes to everyone who has started your bot and has not blocked it. The two lists overlap, but they are rarely the same. Customers often order through a bot without ever joining the channel, and channel readers may never have opened the bot.

What a channel post is good for

Channels are built for publishing. Posts stay in the channel, new subscribers can scroll back through them, and anyone can share a post with a friend. That makes a channel the right place for news, new collections, articles and anything you want people to find later. A channel is also easy to join from a link, which makes it the better tool for growing an audience.

What a bot broadcast is good for

A bot message arrives in a private chat, next to the person's conversation with your shop. It feels personal and gets noticed. That suits messages for people who have a relationship with you: a restock of something they bought, a change to delivery, an offer for existing customers. A bot broadcast can also target a part of the audience, such as new users or a tagged group, instead of everyone.

The limits of each

A channel cannot reach people who did not subscribe. A bot cannot reach anyone who never pressed Start, and it cannot message people first. Bots are also expected to send less often: a private chat that receives too many promotions gets blocked, and a blocked bot cannot reach that person again.

Using both

The common setup is simple. Publish news in the channel, and put a button in each post that opens your shop in the bot. Use bot broadcasts sparingly, for messages that matter to customers. In BotLaunch the scheduler can time channel posts, and the broadcast module, part of the Pro plan at $39 a month, sends bot messages to the audience you choose.

Frequently asked questions

Does a channel post reach my bot users?

Only those who are also subscribed to the channel. Bot users and channel subscribers are separate lists.

Can a bot broadcast go to only some users?

Yes. A broadcast can target part of the audience, such as new users or a tagged group.

Which should I use to grow an audience?

A channel. It is public, easy to join from a link, and posts can be shared.

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